Please read these exchange and return terms (Returns) carefully before ordering products from the adidas online store. adidas is the designer and manufacturer of products offered in this adidas online store. SingPost eCommerce Pte. Ltd. ("SingPost eCommerce") is an independant retailer of adidas products for territories within South East Asia. By ordering products on this adidas online store from SingPost eCommerce, you agree to be bound by SingPost eCommerce's Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from this adidas online store.
Exchange and return terms
Your contracting partner is SingPost eCommerce.
Because we want you to be 100% satisfied with your purchase and experience with us, you will be able to return your purchase(s) made at shop.adidas.com.my within 14 days of receipt of your order for a full refund.
All return packages should be dropped off at your nearest Post Office with the return form provided by our customer service agent.
shop.adidas.com.my does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to obtain a refund on returns when the return is in line with our return policy.
Damaged and defective products
For adidas, quality is paramount. adidas had thoroughly tested all products in real-life conditions to ensure they are fully capable of standing up to their use for which they were designed. It is extremely rare for adidas products to be damaged or defective.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Obtained from a source other than shop.adidas.com.my
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
Eligibility of returns
- Return process must be initiated within 14 days of order receipt.
- Items should not be worn and should be in its original packaging.
- Clothing and footware returns will only be accepted if the original label/hangtag has not been detached or removed.
To initiate a return, or if you have questions regarding defective merchandice returns for products purchased online at shop.adidas.com.my, please contact SingPost eCommerce's Customer Service team at 1-800-806673 or email us at email@example.com.
The length of time your return is in transit is beyond our control, although once we do receive your return we will process your request as quickly as possible. We therefore require you to allow us at least 14 days to receive and process your return. Although adidas will refund you your purchase price within 2 days after processing your return, your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. If you do not receive your refund within 21 days, please contact our Customer Service team to check on the status of our refund. We will refund full purchase price of the relevant product(s) returned to us. Refunds will be given in the same form as the payment for the original purchase.